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Software Upgrade

We are changing for the better — COMING FEBRUARY 2020

Tulare County Federal Credit Union has served our community for over 80 years. Our longevity is the result of a relentless pursuit of creating a complete financial experience for our members. Our desire to give you the modern tools and information you expect as a 21st-century credit union member has led us to an important change. On February 1, 2020, we will complete a software upgrade.

For over eighteen months, we have been working diligently behind the scenes to begin this transition. A lot of the upgrades you won’t see, but expect vast improvements to your online banking and mobile app experiences. Most importantly, we will be in a position to better grow and scale our capabilities to meet your needs.

We thank you in advance for your patience as we all familiarize ourselves with the new system and implement changes to be competitive in the industry and provide you the tools and services you expect.

Take a look at what's coming in 2020.

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Seamless, Fast, Forward-Thinking — Online Banking

New, modern tools mean you have the information you need and the means to take action from any device, anywhere.

View balance: Quickly check your account from anywhere.

Manage transactions: Seach your recent activity, filter by tags, even add an image or note to an entry.

Link accounts: View accounts from other finanicial insitutions.

Get custom alerts: Receive push notifications and alerts to stay in the know.

Document access: Access to eStatemenets, documents and notices.

Deposit checks: Snap a photo to desposit any check.

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Real Meaningful Conversations With a Human

The same trusted Tulare Federal service from your keyboard

Secure Conversations: Request and receive account support directly from your online banking account.

Conversational Transactions: You can make transactions directly through support chat.

Secure documents: Share important documents securely through support chat.

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Make Payments the Way You’d Expect to Today

Soon, you will have access to an easier, faster, and more convenient way to pay your bill on all devices

Bill Payments: Pay bills from multiple accounts – Setup single payments or recurring.

eBill: Receive and pay bills directly from your online BillPay account.

Person-to-Person: Pay anyone electronically.

Gift Payments: Send a gift check or charitable donation.

FAQ

What will happen with my online banking? It is new and improved! Most usernames will remain the same but for security purposes, some may need to be reset. Follow the directions below: — If your current username starts with a letter, you may continue to use your existing username on the new system. Your password will be reset to a temporary password - Tcfcu + first 5 digits of your SSN. (Example: If your SSN is 123-45-6789, your temporary password would be Tcfcu12345).
— If your current username starts with a number you may use the self-enroll option and follow the prompts. As usual, give us a call if you have any questions.

Will I need to sign up for direct deposit again? Nope! If you currently have direct deposit, there is no need to make any changes with your employer.

Will the mobile app change? Yes, and we can’t wait for you to see it! You’ll want to uninstall the existing “TCFCU” app from your phone and download the new app and log in with the credentials to the left. The new app will be available in the Apple App Store and Google Play under “TCFCU Mobile Banking” on Monday, February 3rd. Mobile check depositing and BillPay will be available once you log in. Check out the new functionality — don’t be afraid to play around!

What will happen with online BillPay? Payments need to be scheduled by January 26th on the existing system, as you will not have access to BillPay until February 3rd. Your billers and scheduled payments will transfer to the new system, but you’ll want to verify they are there once you log in. If you currently have ebills turned on for billers, you will need to re-establish the “ebill” relationship on the new system. Contacts or accounts saved in the Popmoney and Account Transfer tabs will not transfer.

Anything I should know if I have recurring payments setup? If you have scheduled/recurring transfers set up through Online Banking (within the Transfers & Payments tab), they will not occur after January 31 as they will not convert to our new system. Beginning Monday, February 3, you will need to log in to our new system and re-establish your scheduled transfers.

Closures and availabilities

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