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Software Upgrade

We are changing for the better — COMING FEBRUARY 2020

Tulare County Federal Credit Union has served our community for over 80 years. Our longevity is the result of a relentless pursuit of creating a complete financial experience for our members. Our desire to give you the modern tools and information you expect as a 21st-century credit union member has led us to an important change. On February 1, 2020, we will complete a software upgrade.

For over eighteen months, we have been working diligently behind the scenes to begin this transition. A lot of the upgrades you won’t see, but expect vast improvements to your online banking and mobile app experiences. Most importantly, we will be in a position to better grow and scale our capabilities to meet your needs.

We thank you in advance for your patience as we all familiarize ourselves with the new system and implement changes to be competitive in the industry and provide you the tools and services you expect.

Take a look at what's coming in 2020.

Digital Banking Transformation

  • Security updates (touch ID and face recognition)
  • All-in-one place, link accounts from other financial institutions
  • More self-service transactions (bill pay, make payments, remote deposit anywhere)
  • Access to all statements and forms online and on mobile
  • Fresh and modern interface
  • Customizable dashboard
  • Push notifications and text communication
  • More to be announced

Service Enhancements

  • Improved phone access
  • Updated statement designs
  • Rapid in-branch transactions and emailed receipt option
  • More to be announced

FAQ Before and During the Upgrade

What will happen with my online banking? Online account access will be unavailable February 1st & 2nd. Complete online and mobile banking transactions by Friday, January 31st. The new digital banking experience will start on Monday, February 3rd.

What will happen with online BillPay? Payments need to be scheduled by January 26th on the existing system, as you will not have access to BillPay until February 3rd. Your billers and scheduled payments will transfer to the new system, but you’ll want to verify they are there once you log in. If you currently have ebills turned on for billers, you will need to re-establish the “ebill” relationship on the new system. Contacts or accounts saved in the Popmoney and Account Transfer tabs will not transfer.

Will my debit/credit card work? Tulare Federal debit and credit cards will continue to work as usual during the upgrade weekend. Having a secondary form of payment is always recommended, such as a credit card or cash.

FAQ After the Upgrade

What will happen with my online banking? It is new and improved! Most usernames will remain the same but for security purposes, some may need to be reset, contact us for details. Your password will be reset to a temporary password - Tcfcu + first 5 digits of your SSN. (Example: If your SSN is 123-45-6789, your temporary password would be Tcfcu12345).

What will happen with my scheduled transfers? If you have scheduled/recurring transfers set up through Online Banking (within the Transfers & Payments tab), they will not occur after January 31st as they will not convert to our new system. Beginning Monday, February 3rd, you will need to log in to our new system and re-establish your scheduled transfers.

Will the mobile app change? Yes, and we can’t wait for you to see it! You’ll want to uninstall the existing “Tulare County FCU” app from your phone and download the new app and log in with the credentials above. The new app will be available in the Apple App Store and Google Play under “TCFCU Mobile Banking” on Monday, February 3rd. Mobile check depositing and BillPay will be available once you log in. Check out the new functionality - don’t be afraid to play around!

Will I need to sign up for direct deposit again? Nope! If you currently have direct deposit, there is no need to make any changes with your employer. Direct deposits will post as usual.

Will my statement change? Yes, all new and improved statements and notices!